“Coyote has an unwavering commitment to service by having the best people and technology in the industry,” said Coyote ISO Project Manager Brian Yelle. “This certification is a testament to the commitment of quality among our employees and management team. Maintaining an effective quality management system throughout the company is a critical step in providing the attention and support our customers have come to expect from Coyote.”
In 2011 Coyote implemented an ISO-compliant quality management system that established a systematic approach to managing Coyote’s 3PL operations, and now, in 2017, that quality management system has been recertified as compliant with the updated ISO 9001:2015 standards.
DNV Business Assurance performed a process assessment which focused on Coyote’s proprietary Collaborative Transportation Management software; customer sales and operations; carrier management and fleet solutions, recruitment and training; IT support and system access; load management and software development, 24/7 support; carrier compliance; issue resolution; accounting and claims; pricing and quoting; and documentation and records management.
“This recertification demonstrates our commitment to continuously improve Coyote’s quality systems to ensure the highest level of customer service,” says Coyote Chief Operating Officer Jim Sharman. “This is part of our comprehensive strategy to ensure quality and our recertification of ISO has once again validated that our processes are effective.”
The International Organization for Standardization (ISO), www.iso.org, based in Geneva, Switzerland, develops and publishes internationally recognized standards. ISO 9001 is a quality management system that documents business operations and supports continuous improvement. International standards give world-class specifications for products, services, and systems to ensure quality, safety, and efficiency. ISO 9001 is the most widely used quality management standard, and has recently undergone a periodic update to better reflect modern business challenges. Last modified in 2008, the new 2015 version of ISO 9001 is the result of input from business and technical experts around the world. The program requires greater involvement of senior management, broader understanding of supply chains, and more focus on stakeholder (not just customer) expectations.
Founded in 2006 and headquartered in Chicago, Coyote Logistics LLC, a UPS company, is a leading third-party logistics (3PL) service provider in North America. Coyote provides truckload, less-than-truckload, intermodal and transportation management services to more than 14,000 shippers of various sizes and industries. Coyote became a UPS company in August 2015.