Time delays are a huge pain for carriers and a major reason why some shippers struggle to get loads covered. We work with all of our shippers by providing direct carrier feedback from My Facilities on Coyote.com and recommend Shipper of Choice practices to help make facility improvements for all carriers.
Unfortunately, delays are an unavoidable part of the trucking business even with these resources. We believe that carriers should be paid for time delays because we know that every minute in a warehouse is a minute that a carrier isn’t moving freight.
As part of our standard detention policy, carriers can notify us about lumpers or detention on via our digital platform or reach out to their rep directly. To help keep drivers happy and get carriers paid for their time faster, we started the Expedited Detention Program.
To participate, carriers must simply submit a request through their rep that meets the following requirements and Coyote will send you an updated rate confirmation with detention added within one business day.
1) Compliance with Load Requirements
You must comply with all notes on the rate confirmation. If there is a detention policy in the load notes (i.e. 3 hours free, no detention, etc.), that policy will supersede Coyote’s program. If the rate confirmation requests any additional documentation or paperwork, you must include it along with your proof of meeting appointment times.
2) Load Tracked via Coyote Technology
The driver must use some method of Coyote-approved electronic tracking on the load. We provide four easy and free options to fulfill this. Choose the best one for your business here if you haven’t already.
3) Submit Proof of Meeting Appointment Times
You must submit proof that your driver met their appointment times. You can do this either via in-and-out times logged via electronic tracking if the rate con does not state that signatures are required. Alternatively, you can submit legible signed in-and-out times that accurately reflect the detention you are requesting.
4) Agree to Standardized Rates
Both detention and layover rates are standardized for expedited approval and are applicable for both loading and unloading. You must agree to the following rates for expedited approval:
- Detention Rate: $35 per hour. Detention begins two hours after the appointment time listed on the rate confirmation.
- Layover Rate: $150. This is only applicable when a driver will incur more than eight hours of detention at a stop and is a substitute for – not an addition to – all other detention payment.
Note: Additional compensation can be requested through our standard process.
5) Promptly Request Expedited Detention
You must request detention within one business day from load delivery in order to qualify.
Your detention request may qualify for expedited approval if it meets all the above requirements. Please send all necessary paperwork to your Coyote rep within one business day from delivery for review.
This program is not intended to cover every detention or accessorial request. If your request does not meet the requirements, then regular accessorial procedures will apply.
At Coyote, we know how important it is for carriers to get paid quickly for their service. Looking to get paid faster?