One Point of Contact, One Committed Relationship

December 4, 2018

One of the greatest aspects of working with carriers all around the world is the relationships that develop between them and their dedicated Coyote reps.

Carriers have told us that having a single point-of-contact that knows their business is a huge value add, and in some cases is why they’ve chosen to work with us in the first place. From these professional relationships, true friendships have blossomed.

We asked our carrier team to share stories about how they’ve built meaningful connections with carriers like you. Here’s what they had to say:

Brandon, a Carrier Sales Representative, started working with Ayat Logistics back when their fleet had three trucks. After working together for five years, Ayat’s fleet has grown exponentially to over 60 trucks. In that time, Brandon has visited them in Texas several times and has developed relationships that go beyond helping them book preferred loads and lanes on a daily basis. According to Brandon, he loves that he’s been a part of Ayat’s growth as a company and that likewise, they have been fundamental to his growth as a Carrier Sales Representative. Brandon looks forward to continuing to work with Ayat to help grow their fleet further over the coming years.

 From left to right: Brandon (Carrier Sales Rep), Liban, Omar and Kyle (Carrier Sales Manager) at GATS 2018.

Ryan, a Director of Carrier Sales, started doing business with Copeland Truc-King eight years ago. In that time their professional relationship developed into a true friendship. One of their favorite ways to connect is going to the Vikings vs. Lions Football game every year, a tradition that has been alive and well for the past seven years. Beyond football, Ryan also stood in the Vice President’s wedding last September. Ryan is excited to see how their friendship will continue to grow and is looking forward to many football games to come.

Carrier Sales Manager Jaclynn’s relationship with Darren at CTC Logistics started when he called Coyote one day and she happened to answer the phone. They hit it off instantly and since then he will only book freight with Coyote. Fate worked in their favor a second time when they both happened to be in Denver at the same time. Darren met up with Jaclynn and a few more Coyote reps to get dinner and play Bocce Ball. To this day Darren still calls Jaclynn’s personal phone line to catch up about life and tell her about the trips he’s taken with his wife. Jaclynn’s relationship with Darren has made a world of difference in her time at Coyote and she is excited to hear what Darren and his wife are doing for the holidays.

 Jaclynn and Darren during their Bocce Ball night out in Denver.

Rossana, a Carrier Sales Rep in our Guadalajara office, met JP of Rush Service, Inc. in December 2017 and took over as Rush’s Coyote rep in April 2018. They talk business practically 24-7, sometimes as late as 1am to solve problems together, and have built a very strong working relationship. Wanting to get to know Rossana better, JP invited her to a reunion to spend some time together outside of work. At the reunion, Rossana got to meet the people she’d been talking to every day over the phone and through email. Through it all, they have established a true friendship based on trust, and know that the other will have their back and go the extra mile. Going forward, they both plan to get dinner together regularly to strengthen their friendship, which translates to a stronger relationship between Rush and Coyote.

From left to right: Pablo, Simon, Rossana (Carrier Sales Rep), Tomas, Erick and JP.

Travis, a Carrier Sales Representative, established an instant connection with Pro Tech when he started working with them in 2014. He attributes their strong working relationship to always doing right by each other, gaining each other’s trust and going the extra mile when needed. If Pro Tech needs something after hours, Travis makes himself available to then. From there, a friendship developed. Over the years Travis became so close with Pro Tech’s owner, Rupe, that he invited Travis to his wedding in California, where they met in person for the first time. Travis being there meant the world to Rupe, and their relationship continues to grow from the rock-solid foundation they established years ago. They are both excited to further develop their friendship in the years to come.

   
Travis, Rupe and Rupe's wife at their wedding.

Having a dedicated point-of-contact may not seem like a big deal to some, but to many of our carriers these relationships make the world of difference – in both their professional and personal lives. Their Coyote counterparts feel the same way. Whether it’s going to sporting events, meeting up halfway around the country for a game of Bocce Ball, or going to each other’s weddings, our employees and carriers in our network have shown us what it means to build long-standing relationships founded on trust.

Do you have a great relationship with your Coyote rep that you’d like to share? We’d love to hear from you.

 

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