Frequently Asked Questions from Shippers

February 15, 2019

Q: How do I ship with Coyote?

A: You can request a quote to join our network or talk to a specialist about your unique shipping needs.

Q: Generally, how long does it take to receive a quote?

A: After submitting a request for quote (during normal business hours), a Coyote sales rep will return a quote within one hour. 

Q: How do I get a designated single point-of-contact to oversee my shipments?

A: If you request a quote online or call us to sign up as a shipper, the person who directs you to the sign-up page will most likely be your assigned rep. After you request a quote online, a Coyote sales rep will be assigned to your account and will contact you within 24 hours to get you started.

Q: How many carriers are in Coyote’s centralized marketplace?

A: Coyote has built relationships with over 70,000 carriers, owner-operators and private fleets to help move your freight any time or anywhere.

Q: What modes of freight does Coyote support?

A: Coyote works with shippers and carriers across all modes and equipment. In addition to full truckload, we offer less-than-truckload (LTL) shipment, as well as intermodal shipping for over-the-rail needs. As a UPS company, we also provide air and ocean shipping options. Other equipment and capabilities include:

  • Refrigerated / reefer
  • Flatbed
  • Private Fleet
  • Multi-stop
  • Drop-trailer
  • Step-deck
  • Cross-border
  • Drayage
  • Expedited 
  • Over dimensional/overweight
  • Hazmat
  • High-value
  • Local
  • Government

    Want to know about our multi-modal solutions? Talk to a Coyote specialist today.        

Q: What industries does Coyote service?

A: We strive to meet the needs of customers across all industries, including:

  • Retail
  • Consumer Goods
  • Transportation
  • Energy & Infrastructure
  • Food & Beverage
  • Government & Non-Profits
  • Industrial Goods
  • Paper & Packaging
  • Pharmaceuticals & Health Care
  • Technology

Q: What business solutions do you provide?

A: Regardless of shipper size or complexity, Coyote can configure the supply chain solution best suited for your business. Between our primary capacity, managed supply chain, and custom supply chain options, we can scale to meet your unique needs. 

Q: What technology solutions are available to help me ship, track and optimize my supply chain? 

A: Use our desktop and mobile app solutions for complete visibility at your fingertips—including simplified quoting, tendering, tracking and settlement. Our team can even help automate manual tasks through EDI or API integration to make data exchange easy.

Looking for more information about our technology? Click here

Q: What is TMS?

A: TMS, or a Transportation Management System, is technology that many shippers utilize to more efficiently plan freight shipping needs. We encourage shippers to have a TMS in place to make shipping more efficient and can offer dedicated shipping lanes to carriers for consistent business every week. We can also connect to your TMS systems for tracking, tendering and rate confirmation leverage.

Click here to learn more about the value of Coyote’s TMS services.

Q: What TMS services does Coyote provide?

A: We believe that shippers need more than just a transportation management system in order to anticipate change and adjust with the fluctuating market. That’s why Coyote provides managed solutions, pairing end-to-end network execution and real-time visibility with data intelligence from a dedicated team.

Learn more about our managed supply chain solutions here.

Q: What truckload market insights can Coyote provide?

A: Discover how the truckload market cycles fluctuate over time and learn what past can tell us about the future freight market. Through comparison of Coyote’s proprietary historical truckload data, we have developed a forecasting model – the Coyote Curve – to help shippers navigate the ebbs and flows of the market.

Download our free market forecasting guide, by clicking here.  

Q: How does Coyote leverage its relationship with UPS?

A: With access to over 75,000 assets within UPS’s network, Coyote works with UPS to identify synergies to create flexible, cost-effective solutions for our customers no matter the supply chain challenge.

To learn more about the custom solutions, such as Power Only Leased Trailer (POLT), click here.

Q: How do I apply for credit payments with Coyote?

A: You can access Coyote's credit application & agreement here.

Q: What should I do if I have an issue after normal business hours?

A: We are here to help you resolve issues no matter the time of day. If you have an issue during normal business hours, contact your rep for help. After hours? Don’t sweat it. We offer 24/7/365 support. Just call 877-6-COYOTE to talk with a Coyote specialist.

 
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