2020 has brought about seismic disruption to supply chains everywhere. The amount of uncertainty in the current environment can make preparing for your next transportation bid — also known as a Request for Proposal (RFP) — a daunting task.
With so much change in the air, there’s no time like the present to critically evaluate your current procurement processes.
Setting (and sticking to) a sound transportation management strategy now will pay dividends throughout the year in the form of improved carrier performance and more predictable freight spend.
A sound strategy now will pay dividends throughout the year.
Even in the event of further supply chain shocks like we experienced in March and April, you will be better prepared to make the best of a bad situation.
7 Steps for a Better RFP
Whether you’re preparing a multi-round bid event covering thousands of lanes or just brushing up an Excel doc for a few select carriers, these best practices will help you purchase transportation more strategically.
Step 1: Create a Stable Operating Environment
Before you can do the exciting things in your network bid, you need to do the basics well.
Though this seems obvious, many shippers who have yet to establish a foundation of operational excellence want to jump into benchmarking studies and consultative supply chain engineering.
That’s like trying to do algebra before understanding your times tables.
Establishing a stable operating environment takes a combination of technology and human expertise. Here are a few of the basic elements every supply chain needs to have in place before looking into procurement strategy.
A stable operating environment takes a combination of technology and human expertise.
Supply Chain Technology Basics
Every shipper, regardless of size, needs a centralized way to track, store and analyze supply chain data.
Depending on your network’s complexity, that may be a simple shared Excel doc, an integrated TMS or an extension of your company’s ERP or WMS system.
We worked with a third-party market research firm to conduct an original study with shippers of all sizes, and found over 90% use some sort of digital platform for bids and transportation management.
Whatever the right solution for your business, if you cannot — at a bare minimum — analyze accessorial spend, track spend by carrier and evaluate performance by carrier in a clean, centralized way, you need a better system.
Already have the basics? Read what technology solutions are on leading shippers’ wish lists.
Human Expertise Basics
Like technology requirements, the human expertise an organization needs will vary depending on how complex its operations — some networks require whole teams dedicated to each facet of the supply chain, while others can rely on a few people to cover multiple aspects.
Regardless, virtually every supply chain should have people focused on the following:
- Order management
Intakes all customer orders, oversee customer service and collaborate with load planners to build shipments.
Focuses on setting the strategy for purchasing transportation.
- Load planning and tendering
These act as the conduit to carriers and 3PLs. In addition to issue resolution, they should foster and develop carrier relationships. They should also focus on network optimization, which may or may not involve procurement.
Step 2: Establish KPIs That Define Success
Having a data-driven supply chain will cut costs and improve efficiency, but figuring out which data you should pay attention to is not always simple. There is no uniform set of supply chain key performance indicators (KPIs) — every business will track and weight KPIs differently.
Regardless of your specific situation, here’s a good rule to keep in mind: don’t start with the KPI — start with a business goal.
Once you define what you’re trying to achieve, you can work backward to decide which KPIs will actually measure success.
If you are reporting on a KPI but are not totally clear on how it ladders up to a business goal, you are probably collecting data for data’s sake (and potentially creating confusion).
A good rule to keep in mind: don’t start with the KPI — start with a business goal.
Let’s look at a couple examples how to choose a KPI that will actually measure progress towards a specific supply chain objective.
Step 3: Align Procurement and Operation Goals
You have your team and processes in place. You know what you’re measuring and have the ability to do it. Now it’s crucial to make sure everyone is on the same page.
The smaller your shipping organization, the easier that will be, but for larger shippers some healthy debate between procurement and ops will usually exist.
It’s a classic tale: procurement wants to cut costs and operations wants to maximize service (and their respective compensations are usually tied to it). Usually, the best strategy lies somewhere in between: service, but not at all costs.
Regardless of what is right for your organization, ensure your cost and service expectations are aligned with your company’s strategy:
- If you are a low-cost commodity provider, then your procurement strategy should reflect that.
- If you manufacture a premium product, your procurement strategy should reflect that.
- If you are somewhere in between, seek a balance understanding there will be some trade-offs.
The best way to get all parties in lockstep before the bid?
Establish a steering committee with leadership from every relevant business unit, whether by function, region, or both.
Meet routinely throughout the year, with greater frequency in the months approaching your annual procurement event. Clearly define goals based on input from across the organization.
Establish a steering committee with leadership from every relevant business unit.
If you can’t get in total agreement, at least everyone will be fully aware of how you’re approaching the RFP and the goals by which your organization will measure success throughout the bid cycle.
Step 4: Understand the Current Market State (and Where it’s Heading)
In an inflationary market (or heading into one)...
Manage up to your executive leadership team as early as possible.
Whoever is in charge of budgets will expect year-over-year cost-savings, whether or not it’s realistic. You need to start the education process sooner rather than later.
Lean on your strategic relationships.
By awarding as much freight as prudent to providers with high acceptance and service levels in periods when you don’t need them, they will be there when you do.
When freight demand outstrips available capacity, they will treat you as a premium customer.
Use spot freight as an incentive.
Many procurement and finance people might shiver at the thought, but do not automatically give spot freight to the lowest bidder.
In an inflationary market, available loads at current rates are an asset you can leverage to secure future capacity. Carriers are much more likely to give you capacity in a tight market if they have access to your spot freight.
Procurement and finance might shiver at the thought, but do not automatically give spot freight to the lowest bidder.
Step 5: Refine Your Carrier Strategy
Every shipper should have a diversified supply base. Relying on too few carriers closes you off from opportunities and exposes you to capacity risks, but adding too many spreads your spend too thin while creating operational nightmares.
Carriers and 3PLs are like tools: they should all serve a different purpose in your network that plays to their strengths.
Here are four main categories of service providers that shippers should leverage:
- Strategic Partners
This is the provider that supports you through thick and thin. When you have a last-minute shipping project on July 4th, this is your first call. Engage in mutual planning that shares risk and opportunity with these providers, taking a long-term approach.
- National Carriers
These carriers offer wide coverage that gives you a broad scope. Use them to fill in the gaps to establish blanket coverage.
- Regional Carriers
They might not be able to cover everything for you, but their service and pricing in their areas of operation are unparalleled. Leverage them when you have an overlapping footprint.
- Niche Providers
Even predominantly dry van shippers will have some non-traditional needs. These carriers can help you out when you need white-glove service to bring product up to the fourth floor, ship an oversized load across state lines or run an expedited, high-risk, high-value, power only hazmat load.
Once you have your mix of carriers set, try to do the following with each provider.
- Set minimum spend thresholds across all types of providers.
That amount should change based on the carrier size.
- Understand how you fit into their organization.
Ask questions and find out. For example, if you do a few thousand in annual spend with a large, publicly traded national carrier, they’re going to treat you transactionally. This isn’t necessarily a bad thing, but you are far less likely to get dedicated service reps or preferential capacity.
- Build relationships as high up the chain as you can.
Know their executives whenever possible.
Step 6: Have the People and Technology Resources to Conduct an RFP
You achieved alignment in your organization, you set your strategy and you understand your position in the market cycle. Now it’s time to conduct the bid.
When you should do your RFP.
It should sync with your budgeting cycle. If at all possible, conduct your RFP first, then set your budget. Most shippers hold annual procurement events in Q4 and Q1.
Send a welcome letter to all providers.
Be as clear and detailed as possible by outlining what KPIs matter most to you. Tell them how many rounds they should expect. Set accurate target rates. Provide a fair accessorial schedule.
Don't take too long.
From welcome letter to award, the RFP event shouldn’t take more than six to eight weeks. If it’s longer than that, you expose yourself to risk.
Consider outsourcing when applicable.
Depending on the size and complexity of your bid, you may want to consider a third-party system if your TMS (assuming you have one) cannot handle it.
Read the full results in our Technology + Humanity study.
You will not be able to conduct advanced scenario analysis without the right tool.
You will also need the right people. If you do not have the human expertise to run complex network analysis, consider outsourcing the bid completely. The larger shippers grow, the more likely this becomes.
Step 7: Overcommunicate with Internal Stakeholders and Providers
Once you've communicated the awards, get definitive acknowledgment from carriers on the lanes they’ve been awarded.
Often, carriers will make bid offers based on contingencies. It is also possible something changed in their network. Your perception of the award is not always the same as theirs.
Taking the time to double-check that each provider is aware of their award, understands your expectations and agrees to their rates will avoid misunderstanding (and you re-bidding some of your lanes).
Your perception of a bid award is not always the same as your carrier.
Once carriers affirm, reiterate the KPI expectations you set in step 2. Create a guide and have them sign it, then make sure you have a regular process for carrier scorecarding.
Carrier scorecards should be clear and simple, and you should be able to record the results from day one.
Have weekly or bi-monthly meetings with your carriers, especially at the start of the bid cycle. Though you should monitor overall performance, primarily focus on lane-level performance.
If a carrier is underperforming on a particular lane, give them an improvement deadline (two weeks is reasonable) and a consequence for continued underperformance (removal is often the case).
If they are still performing well on other lanes in your network, no need to disrupt service across the board.
RFPs are Challenging — Following These Steps Will Help Them Run Smoother
There are no shortcuts to becoming an industry leader in transportation procurement.
It takes time, consistent focus and an organization-wide commitment to a shipper-of-choice strategy — but the returns are well worth the investment. It’s never too late to start implementing best practices.
Though your exact procurement approach will change based on the size, scope and complexity of your shipping organization, these straightforward steps will help set you up for a more successful annual procurement event.
Need to improve your procurement strategy and execution?
Coyote Managed Services can help. Set up a consultation to see where we can empower your organization.