Carriers' Frequently Asked Questions: How to Work Better with Coyote

We want to make your experience hauling freight with Coyote as easy as possible.

This list of frequently asked questions (FAQs) will help guide you as you browse, book, haul and get paid on Coyote loads, but if you need additional help, reach out to your Coyote rep or contact us

We grouped the questions into sections — General Coyote Questions and CoyoteGO-specific.

Click to jump to the section where you need help.

General Coyote FAQs
CoyoteGO FAQs

 

How to Start Hauling with Coyote

Q: How do I sign up to be a part of Coyote’s carrier network?

Getting started is fast and easy. Use the button below to access our sign up portal which will give you step-by-step instructions.

Click Here to Join the Pack

 

Q: What information do I need to sign up as a carrier for Coyote?

To sign up to be a carrier in our network, you will need the following information:

  1. A valid MC/MX or USDOT number for interstate carriers OR an applicable state registration number for intrastate carriers without a DOT number
  2. A valid Tax Identification Number (TIN) and federal tax information
  3. A Certificate of Insurance that meets the insurance minimum requirements listed below:
    • General Liability - $1,000,000
    • Auto Liability/BIPD - $1,000,000
    • Workers’ Compensation – Statutory Limits
    • Cargo - $100,000

Certificates must be submitted from your insurance provider (agent).

Electronic registration and Coyote’s Broker-Carrier Agreement must be completed by an employee that is authorized to enter your company into legally binding transportation agreements.

 

Q: I just signed up to be a part of Coyote’s carrier network. How long until I can move freight with Coyote?

Once you have finished your registration, you can start moving freight with us right away!

Note: If you have a new MC number, you must wait 30 days before you can move Coyote freight.

 

Q: How do I get a point of contact at Coyote Logistics?

If you call us to sign up as a carrier, the person who directs you to the sign-up page will most likely be your carrier rep.

If you sign up online, someone at Coyote will contact you within 24 hours to get started.

 

Q: What should I do if I have an issue after normal business hours?

Coyote Logistics is here to help you resolve issues no matter the time of day. If you have an issue during normal business hours, contact your carrier rep for help.

After hours? Don’t sweat it. We offer 24/7/365 support. Just call 877-6-COYOTE to talk with a Coyote specialist.

 

Q: How do I update my insurance information?

A: To update your insurance information, send your new information to your Coyote rep.

 

How to Book Loads

Q: How can I see available loads?

You can see available loads by logging into CoyoteGO®, our digital freight platform. 

If you do not have access to the load board yet, you can request access here or contact your Coyote rep to get set up with an account.

 

Q: How can I book available loads?

We give you multiple options for booking freight. You can submit offers and instantly book loads on CoyoteGO, which is available as a desktop portal and a mobile app for carriers.

If you do not yet have a CoyoteGO login, you can register for one online.

You can also contact your rep directly to discuss freight opportunities and book loads.

Related: Learn more about your options for booking loads.

 

Q: How many loads per day does Coyote Logistics move?

We can help match you with over 10,000 loads per day from more than 14,000 shippers in our network.

During busy UPS Peak Season months, that average goes up to over 12,000 loads per day.

 

Types of Freight Opportunities 

Q: What types of freight can carriers haul for Coyote?

Coyote works with carriers across all modes.

In addition to full truckloads, we offer carriers many different options.

Sometimes shippers do not have enough freight to completely fill your truck, or a less-than-truckload (LTL) shipment. In cases like this, we can help you identify opportunities to fill as much of your truck as possible.

Carriers can also choose a power only leased trailer option for maximum efficiency. Instead of waiting for shippers to unload your trailer, just drop the full trailer at the shipper, pick up a new fully packed trailer and hit the road.

Some shippers may also choose to move through both railroad and trucks, also known as intermodal shipping.

For carriers, this means picking up or dropping off loads at rail yards instead of directly at the shipper.

As a UPS company, we also offer air and ocean shipping options. Want to know about our multi-modal solutions? Talk to a Coyote specialist today.

 

Q: What types of equipment and capabilities does Coyote Logistics help run?

As a carrier in our network, you can move a variety of freight depending on your equipment and capabilities like:

  • Refrigerated / reefer
  • Flatbed
  • Private fleet
  • Multi-stop
  • Drop-trailer
  • Step-deck
  • Cross-border
  • Drayage
  • Expedited
  • Over-dimensional / overweight
  • Hazmat
  • High-value
  • Local
  • Government

Want to know more about the equipment types and capabilities in the Coyote network? Talk to one of our specialists now.

 

Q: What freight opportunities does Coyote have for different types of certifications?

As a 3PL, Coyote can connect you with a variety of freight opportunities that match your certifications and equipment.

We have freight opportunities at maritime facilities and vessels available for TWIC® certified carriers.

For carriers with a HAZMAT certification, we can also connect you with freight containing hazardous materials. Interested in moving more specialized freight? Talk to your Coyote rep today.

 

Contractually Dedicated Freight & Project Freight

Q: Does Coyote offer dedicated freight?

Yes. Many shippers in Coyote’s dense network have high-volume, consistent shipping needs. We match these opportunities with carriers in our network.

Dedicated freight is a great way to bring consistent, predictable revenue to your fleet, and make dispatching more efficient. 

If you are interested, we will work with you to match your fleet capabilities with contractually dedicated freight opportunities.

Learn more about dedicated freight at Coyote. 

 

Q: How can carriers get access to contractually dedicated freight with Coyote?

If you are interested in contractually dedicated freight, you can fill out this form to get started.

 

Q: How can carriers participate in UPS Peak Season?

Carriers have multiple options for participating in UPS Peak Season. Tap into consistent freight and revenue around the holidays by hauling Peak freight.

Register for the 2021 UPS Peak Season bids here.

 

Q: Does Coyote have UPS loads available outside of Peak Season?

UPS loads are available all year to carriers in our global carrier network.

There are more UPS loads available during November and December, but UPS load availability tends to spike when retail picks up.

 

Payments

Q: What are Coyote Logistics’ payment terms?

Our payment process is streamlined so payment is never an issue and carriers in our network get paid on time, every time. We offer:

  • Same day pay via T-Chek code for fuel or final payment with a 4% fee to the carrier
  • 2-day QuickPay or ACH deposit with a 3% fee to the carrier
  • Net 15 - primarily for less-than-truckload (LTL) carriers
  • Net 30 - standard pay terms for carriers not on a special arrangement paid via check or ACH deposit

For more information about our payment terms, talk to your Coyote Logistics rep or click here.

 

Q: How do I submit an invoice for a load?

We provide carriers multiple options for submitting invoices.

  • You can upload paperwork via CoyoteGO for all payment types.
  • You can upload your paperwork and generate an invoice via CoyoteGO. Please note that you must generate an invoice for payment when using the website.
  • For payments via 30 day by check or direct deposit, please send an invoice, POD’s, and any accessorial receipts to carrierinvoices@coyote.com.
  • For Two Day Pay, please send all required documentation to quickpay@coyote.com.
  • To receive Final Pay (one-day pay via T-Chek), please send your paperwork to the Coyote rep that booked the load, and they will make the request for you.

 

Q: How can I see my financial history with Coyote?

You can easily access your financial records any time through the Financial Summary page in CoyoteGO.

To utilize this feature, navigate to the Financials tab at the top of CoyoteGO and choose Payments from the drop-down menu.

Once you are on the Financial Summary page, you will see three columns:

  • Payment number
  • Date of payment
  • Amount of money received

To filter your financial summary for a specific period of time, simply adjust the dates using the “Date Range” bar. At the top of the page, you will see your total income for the selected time frame.

 

Accessorials

Coyote's standard accessorial policy as described below goes into effect for truckload shipments picked up on or after August 1, 2021 in the United States or Canada.

 

Q. What are Coyote’s detention rates?

Coyote’s standard detention rate for dry van, power only, reefer and open deck is USD $20.00 per 30 minutes with a USD $200.00 maximum per stop.

 

Q. What are the requirements for Coyote’s detention policy?

The following are required to qualify for detention for Coyote shipments.

  • Carriers must arrive on-time for the appointment.
  • Carriers are eligible to request detention starting two hours after the appointment time.
  • Carriers must notify Coyote 30 minutes prior to detention beginning via CoyoteGO or through their Coyote rep for all loads picked up before September 23, 2021.
  • Carriers must submit paperwork with arrival and departure times that is notated by the facility, within 24 hours of delivery at the final stop.
  • Carriers must request detention within 24 hours of delivery at the final stop.

 

Q. How can I submit a detention request?

Carriers can quickly and easily submit detention requests via CoyoteGO for active shipments or within 24 hours of delivery. Carriers may also submit detention requests through their Coyote rep.

 

Q. Where is Coyote’s standard accessorial policy applicable?

Coyote’s accessorial policy is applicable for stops within the United States and/or Canada.

 

Q. What is Coyote’s Stop Off Charge Policy?

Carriers can request USD $50.00 per stop for dry van, power only, open deck and reefer shipments.

 

Q. What is Coyote’s layover policy?

If a driver arrives on-time but will not be loaded or unloaded for 7 or more hours, carriers may be entitled to:

  • USD $200.00 per day for dry van and power only shipments
  • USD $250.00 per day for reefer and open deck shipments

 

Q. What is Coyote’s TONU (truck order not used) policy? 

When applicable, USD $150 per van trailer shipment or power only shipment and USD $250 per refrigerated shipment or open deck trailer shipment.

 

Q: How should I submit a past due invoice?

Please send past due invoices to accountspayable@coyote.com.

 

Q: How should I notify Coyote about lumpers or detention?

You can notify Coyote about lumpers or detention on CoyoteGO or by contacting the Coyote rep that booked the load.

Please see each load’s rate confirmation for time sensitive specific guidelines.

 

Q: How do I get accounting access on CoyoteGO?

You can request load board access here.

Once you have access, email accountspayable@Coyote.com to gain accounting rights.

 

Q: How do I see if payment documentation is missing from a load?

Log into CoyoteGO to see all loads you’ve moved and any paperwork requirements.

You can then upload any missing documentation.

 

Q: How do I add a factoring company (factor) to my account?

If you have no factor and would like one assigned, please send an email with a Notice of Assignment to accountspayable@coyote.com.

 

Q: How do I change factoring companies (factors) on my account?

To change factors, please have your previous factoring company send a Release of Assignment and the new factoring company send a Notice of Assignment to accountspayable@coyote.com.

 

Q: How do I get a fuel or final advance?

Please talk to your Coyote representative to request a fuel or final advance.

 

Q: Does Coyote have a fuel savings program for carriers?

As a UPS company, Coyote has access to substantial, nationwide fuel discounts that we want to pass onto carriers.

For more information about the Coyote Fuel Program, please click here.

 

Q: How do I change my mailing address?

Please email accountspayable@coyote.com to change your address.

 

Q: How do I change my preferred payment method?

Please email accountspayable@coyote.com to change your preferred payment method.

 

Q: How do I know if I’m set up for QuickPay?

Send an email to accountspayable@coyote.com to verify your payment preferences or request an alternative payment type.

You can access payment documents in CoyoteGO under the Preferences section.

 

Getting Set Up on CoyoteGO

Q: How do you access Coyote's load board?

CoyoteGO® is available for free to all carriers in the Coyote network.

You can request an account using this form or talk to your rep.

 

Q: Does Coyote have a mobile app?

Yes, carriers can use the mobile app version of CoyoteGO to find and book available loads, upload documents, provide shipment tracking updates and more.

 

Q: How do I reset my CoyoteGO password?

You can quickly and easily reset your CoyoteGO password by clicking here.

 

Q: How do I use CoyoteGO? Does Coyote have any tutorials?

Yes, we have a comprehensive CoyoteGO user guide to help walk you through how to make the most of your free account.

 

Q: Do I need a separate login or account for the CoyoteGO desktop version and mobile app?

No, you will use the same CoyoteGO account for desktop and mobile app.

Learn more about the differences between the desktop and mobile versions of CoyoteGO.

 

Adding & Managing Users on Your Company's CoyoteGO Account

Q: How do I add new CoyoteGO users to my account?

CoyoteGO is not just for drivers — anyone that works for your trucking company can benefit from using our digital freight platform.

That includes fleet owners, dispatchers, compliance officers, back office and billing personnel.

CoyoteGO accounts are given at the carrier level: one Motor Carrier (MC) number = one CoyoteGO account.

However, within each CoyoteGO account, you can have as many users as you need.

All account activity — including all users, both desktop and mobile app — is synced in real-time, so you can easily stay connected with your whole team.

To add a new user account:

  1. Go to My Fleet then select Company Directory.
  2. Select Add Contact and update with the name, contact type, phone and email.
  3. Make sure Give User Access is checked, then save.

Related: Learn more about managing your fleet in CoyoteGO

 

Q: Can dispatchers use the CoyoteGO mobile app?

Yes, the CoyoteGO mobile app has 5 separate user options: driver, dispatcher, driver-dispatcher, owner-operator and admin. 


 

Related: Learn more about managing your fleet in CoyoteGO

 

Q: If my driver uses CoyoteGO, can they can view and book available loads?

It depends on their setting.

Users with the driver setting cannot view available loads, rates or book loads.

If your driver has a driver-dispatcher or owner-operator setting, then yes, they can.

 

Q: If my driver is using the CoyoteGO mobile app for tracking, can I see their activity from the desktop version?

Yes. CoyoteGO accounts are given at the carrier level.

Every user at your company is under the same account, and all activity in the CoyoteGO platform is synced in real-time.

 

Q: Why did the load disappear from my app?

As a dispatcher, you have visibility into all loads until you assign that load to a driver.

After you assign the load to a driver, the load will be visible for the assigned driver only under “My Loads” in their CoyoteGO account.

 

Booking Loads in CoyoteGO

Q: How do I book loads on CoyoteGO?

Users can search for available loads on CoyoteGO and either submit an offer for the load or instantly book it at the listed rate.

Get step-by-step instructions on finding and booking available loads in CoyoteGO.

 

Q: How do I find a load I saw on the DAT on CoyoteGO?

To find a load from the DAT in CoyoteGO:

  • Desktop: enter the load number into Find Loads on the main load screen.
  • Mobile: search for the lane the load is posted in and that load should be the first result.

 

Q: How long does it take to get a response to an offer I submitted?

Coyote responds as quickly as possible to load rate offers submitted via CoyoteGO.

You can normally expect a response within 30 minutes during normal business hours.

 

Q: How do I know if this load has multiple stops?

When browsing the load board on CoyoteGO, look for loads that have a Multi-stop icon to identify loads with multiple stops.

 

Tracking in CoyoteGO

Q: What is Coyote's freight tracking policy?

We ask that all network carriers provide some sort of automated location updates when hauling Coyote freight.

We've developed a full suite of tracking options to meet the needs and capabilities of all of our network carriers. See our four convenient tracking options.

 

Q: How do I sign up for ELD shipment tracking with Coyote?

Electronic logging devices (ELDs) can streamline truck tracking and reduce tracking phone calls, saving carriers time in the process.

If you have an ELD provider, you can sign up to connect your ELD with Coyote.

 

Paperwork and Accessorials in CoyoteGO

Q: How do I submit my paperwork for payment through CoyoteGO?

You are required to submit the Bill of Lading and Proof of Delivery to get paid for delivering a shipment.

To do this in CoyoteGO: 

  1. Navigate to the delivered load in CoyoteGO
  2. Select Upload File next to Bill of Lading and upload your file.
  3. Do the same for Proof of Delivery.
  4. Once you've uploaded all your paperwork, go to My Loads and look for the Charges tab. You can now submit your invoice.

Once you upload, Coyote will review your documents to continue the payment process.

 

Q: How do I report lumpers via CoyoteGO?

For the active load you are currently transporting, select Lumper to open the Lumper menu.

For Relay facilities:

  • You can find the Relay Code in the Lumper dropdown to give to the facility.

For non-Relay facilities:

  • To pay for a lumper via T-Chek, select Request T-Chek (EFS) in the Lumper dropdown and follow the instructions.
  • To request a lumper reimbursement, select Submit Reimbursement in the Lumper dropdown and follow the instructions.

 

Q: How do I request detention via CoyoteGO?

Go to the load you’re hauling and select the Detention dropdown, then Notify Coyote to let us know if you think you’re going to enter detention.

Our team will then contact the shipper to attempt to get you loaded or unloaded faster.

If you do enter detention: click Request Detention under the Detention dropdown, then follow the instructions to finish your request.

Detention requests must be submitted within 24 hours of delivery to be approved.

For more information about our accessorial policy, please click here.

 

Have Questions Related to Your Account?

Please contact your Coyote rep or reach out to us here.

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