6 Things to Look For in a Dependable Logistics Provider

truck graphic showing truck and locks for dependable freight providers


In the age of "fast-and-free delivery", consumer demands keep rising higher and higher.

And it's not only impacting ecommerce companies that ship direct-to-consumers; businesses in all industries, of all sizes are feeling the pressure.

research study of supply chain leaders showed that keeping up with customer demands is their #1 business challenge — this was especially true for small businesses.

Your ability to compete relies on your transportation network, and your network is only as good as the carriers and 3PLs that help you run it.   

According to a study of supply chain leaders, 3 of their top 5 challenges show a need for trusted logistics providers: 

  • Keeping up with customer demands
  • Accessing a person when I have issues
  • Sourcing consistent, reliable capacity

How can your business build a supply chain that can keep up with your customers? Develop long-term, strategic relationships with trusted freight providers.

Though the answer is straightforward, executing can be complex — but it doesn't have to be.

With one of the largest carrier networks in North America, backed by a track record of award-winning service, Coyote Logistics can help your business out-ship the competition.

Here are 6 reasons why you can trust Coyote with your freight.

 

1. Trusted market knowledge.

We have our finger on the pulse of North American freight markets.

Every day, we move over 10,000 shipments across all regions and multiple modes. This gives us an incredible amount of insight into current conditions. 

Our centralized business model allows us to pivot quickly, which means more responsive service and capacity for your freight.

With over 15 years of experience executing freight solutions, we understand how the truckload market works, and we'll use our expertise to help your business navigate its ups and downs. 
 

Stay ahead of freight market trends

We developed the Coyote Curve®, a proprietary freight market forecasting model, to help businesses understand truckload market cycles, set better strategies and mitigate volatility.

Thousands of businesses have watched our quarterly update webinars and read our freight guides.

Q1 2021 Spot and Contract Rate Truckload Market Trends

 
Insights to help you out-ship your competition

 

2. Reliable capacity from a diverse, multimodal network.

You can't depend on freight providers if they don't have enough capacity to back up their promises.

From owner-operators and small fleets, to regional players and national fleets, we maintain close relationships with high-performing carriers across all modes, services and equipment types.

With over 70,000 vetted carriers in a centralized marketplace, you can trust that we have capacity to cover whatever your supply chain needs. 

Have last-minute, expedited hazmat shipment?
We have carriers in our network that can cover it.

Have a special shipping project that requires leased trailers and dedicated drivers?
We build solutions like that all the time.

Have consistent, long-haul freight you want to convert to intermodal?
Coyote has the modes you need.
 

Coyote's Multi-Modal Solutions Portfolio

Modes

  • Truckload, LTL, Intermodal

Equipment Types & Services

  • Dry Van, Refrigerated, Flatbed & Open Deck
  • Hazmat, Expedited Teams, Drop Trailer, Heavy Haul, Over Dimensional

Solutions

  • Managed Transportation (TMS), RFP Management, Dedicated Surge Capacity, Power Only, Trailer Leasing, Private Fleet Programs

 

3. Long-standing carrier relationships.

2019 Coyote Logistics Carriers of the Year

Pictured: Coyote's 2019 Carriers of the Year
 

Trucking companies want more than just an app from their 3PLs. That's why our commitment to service extends to our network carriers too.

We use proprietary technology to match freight, and logistics specialists to develop lasting carrier relationships built on mutual trust.

We learn carriers' businesses, taking time to understand their goals and helping them to grow.

We hold our network carriers accountable to high standards, incentivizing better performance for more reliable service on your freight.

What does a better carrier experience mean for your business? More — and more reliable — capacity.

 

4. Responsive support from logistics specialists.

Some digital-first freight companies may try to convince you that technology alone is the key to better shipping.

Digital tools are important, but to build the type of long-term partnership you need to support your supply chain, an app isn't enough. 

In addition to easily accessible freight technology, your business needs the support of easily accessible freight specialists.

When shippers trust Coyote with their freight, we don’t take the responsibility lightly. 

As a Coyote customer, you get a dedicated representative who is committed to understanding your business and here to help resolve challenges, 24/7.

"If it wasn't for the Coyote operations team, I don't think we would have been able to get product to our customers like we did — we probably would have lost customers without Coyote supporting us during tough times."

Brandon Kirk, Director of Logistics, Pregis

 

5. Award-winning customer service

Coyote was founded with a "No Excuses" service mentality. Over the past 15 years, we’ve remained true to our mission of delivering smarter supply chain solutions and moving business forward.

This commitment to service has propelled us to become one of the largest global 3PLs.

Don't just take our word for it — numerous shippers and publications have recognized Coyote as an industry leader. 
 

Coyote logistics awards

Here are just a few of the awards we've been honored to receive:

 

6. Real-time network visibility

We’re committed to a more connected, transparent marketplace.

With so much resting on the performance of your supply chain, you need visibility into pricing, freight tracking and your network.

Visibility to pricing & capacity

Our free digital freight platform, CoyoteGO®, makes it easy to seamlessly connect to capacity then instantly quote and build shipments.

CoyoteGO Your Shipment Quote

Visibility to your shipments

Get real-time tracking updates on your freight. Once delivered, you can conveniently manage your payments on-demand, from your desktop or mobile device.

CoyoteGO Track My Loads

Visibility to Your Network

With facility ratings, you can get real feedback from drivers that come in and out of your shipping locations. 

My Facilities UI in CoyoteGO 2020 Update GIF

We'll connect with your TMS

If you already have a transportation management system (TMS), you don't have time to jump into every providers' platform for quotes and updates.

Coyote will connect to your TMS (via EDI or API) to provide you with hundreds (or even thousands) of instant truckload and LTL quotes, automated shipment building, real-time freight tracking and more.

 

Your supply chain can count on Coyote

Your customers rely on you to deliver high-quality products — rely on Coyote to help you get it there.

6 reasons to trusts us with your freight: 

  • 15 years of expertise
  • Diverse network of vetted carriers
  • Long-standing carrier relationships
  • Teams of dedicated logistics specialists
  • Award-winning service
  • Easy-to-use free digital freight tools

Join 15,000 businesses who trust Coyote with their shipping needs. Talk to one of our logistics specialists or request a quote to get started.

 

Talk to a Logistics Specialist

About the Author

Nick Verceles

Nick Verceles is the President of North American Sales at Coyote Logistics, where he oversees the company's entire domestic sales function. Nick is passionate about taking a unified approach to operations, business development and relationship management, creating a better experience for Coyote's network of over 14,000 shippers.

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