Skip to main content

Multi-Factor Authentication in CoyoteGO: A Guide for Users

To help protect the freight that moves through our network, we’ve added multi-factor authentication (MFA) to our CoyoteGO® digital load board and mobile app for carriers.

We want the transition to this new protocol to be seamless for existing CoyoteGO users and set-up to be straightforward for new users. That’s why we’ve put together this guide to getting started with MFA in CoyoteGO.

Read our answers to frequently asked questions about multi-factor authentication and follow our step-by-step instructions to add this important layer of security to your CoyoteGO experience.

Multi-Factor Authentication in CoyoteGO: A Guide



What Is Multi-Factor Authentication?

Multi-factor authentication (also called two-factor authentication, multiple-factor authentication or second-factor authentication) is a way of verifying your identity when signing into a website or digital platform that is more secure than a simple username and password.

After a user enters their standard login credentials into an online portal, MFA will send a unique temporary code via a method of the user’s choosing ¬— typically via text message, phone call, or email. They will then be prompted to enter the code they receive in this manner into the original web portal in order to access the site or platform.


Why Is Multi-Factor Authentication Important?

MFA creates an extra layer of security that protects both carriers and shippers from unauthorized activity and potential fraud. 

For carriers logging into CoyoteGO, MFA can foil bad actors even if their password and username are compromised. If an authorized user receives a code that they did not request via their verification method, they will know an illegitimate attempt to access the account has been made and they can reject it. This keeps potential cargo thieves off the platform and prevents them from accessing sensitive load information and attempting to fraudulently intercept freight.

And beyond thwarting cargo thieves, MFA simply protects the private data and business operations of the companies that enroll in it. It helps maintain strong relationships between 3PLs and the carriers in their network that are built on trust.

Shippers should prioritize providers who use MFA with the carriers in their network to not only protect their freight from theft, but to enjoy additional financial benefits from minimal freight claims and lower insurance payments.



Setting Up Multi-Factor Authentication in CoyoteGO

Follow these 5 steps to set up a new CoyoteGO account with multi-factor authentication.

  1. Create a CoyoteGO account by following the steps detailed in our CoyoteGO for carriers user guide.
  2. Once your account has been created, proceed to either the login page at go.coyote.com or install and open the CoyoteGO mobile app.


CoyoteGO Download on App Store CoyoteGO Get it on Google Play
 

  1. You will be prompted to set up multi-factor authentication in order to login. Choose a second factor to use to verify your identity from the drop-down menu. You may select:
  • Text my mobile phone
  • Call my phone
  • Send me an email
  1. Use the method of your choosing to receive and confirm a unique verification code.
  • Text my mobile phone: A 6-digit code will be texted to the number on file for you in CoyoteGO. Enter this code into the login portal to proceed.
  • Call my mobile phone: You will receive a phone call at the number on file for you in CoyoteGO with a message containing a 6-digit code. Enter this code into the login portal to proceed.
  • Send me an email: A 6-digit code will be emailed to the address on file for you in CoyoteGO. Enter this code into the login portal to proceed.
  1. When you’ve entered the code correctly, you will see a check mark icon and a “Success!” message. Click the “Done” button to proceed to your homepage of CoyoteGO.
     

If you already have a CoyoteGO account and need to add multi-factor authentication as an existing user:

  1. You will be prompted to set up multi-factor authentication the next time you log into the CoyoteGO web portal or mobile app after MFA becomes active.
  2. Follow steps 3-5 above to choose a verification method, confirm your identity and login to the platform.


Sign Into Coyote Go



Frequently Asked Questions

Who Is Impacted by the Implementation of Multi-Factor Authentication for CoyoteGO?

All Dispatcher, Driver-Dispatcher, Owner-Operator and Admin users in CoyoteGO for carriers must set up MFA to access the platform. Driver users are not required to set up MFA at this time and can continue to enter single load tracking data via the CoyoteGO mobile app without signing in.


How often do I need to verify my identity with MFA?

Our system will remember your login and verification code for 30 days. After that, you will be prompted to request a new code and verify again.


How long do verification codes last?

Verification codes for our MFA system are active for 5 minutes. After that time, you will need to request another code.


Can I change my preferred method of verification after selecting one?

Yes. If you decide you’d prefer a different method or if you’re having issues with your chosen method, you may click the “Sign in another way” link to return to the previous menu.


Can I update the phone number and email address Coyote will use to send me my verification code?

In the interest of account security, you will not be able to manually update your phone number or email address. If you choose the text message, phone call or email verification option, the unique confirmation code will be sent to the number or address associated with your account in CoyoteGO. To update those settings, you will need to contact your rep.


What if I’ve forgotten my CoyoteGO login credentials?

If you’ve forgotten your password but remember your username or email address, you may enter your username then select one of the MFA verification options to confirm your identity. After you do so, you will be required to create a new password.

If you do not know your username or password, you will need to speak to your rep or fill out our carrier contact form to receive assistance accessing your account.


What should I do if someone asks for my security code? 

Coyote employees will never ask for your private login information. Do not share your security code or login credentials with anyone else under any circumstances.



Have a Question You Don’t See Here?

If your question about multi-factor authentication in CoyoteGO isn’t answered above, we’d love to help you get an answer.

Fill out the form below to ask us about MFA or for any other questions related to hauling freight in the Coyote network.


Ask Us Anything