Frequently Asked Questions from Carriers

April 4, 2019

Q. How do you sign up to be a part of Coyote’s carrier network?

Click Here to Join the Pack

Q. What information do I need to sign up as a carrier for Coyote?

A. To sign up to be a carrier in our network, you will need the following information:

  • A valid MC/MX or USDOT number for interstate carriers OR an applicable state registration number for intrastate carriers without a DOT number
  • A valid Tax Identification Number (TIN) and federal tax information
  • A Certificate of Insurance that meets the insurance minimum requirements listed below:
    • General Liability - $1,000,000
    • Auto Liability/BIPD - $1,000,000
    • Workers’ Compensation – Statutory Limits
    • Cargo - $100,000

Certificates must be submitted from your insurance provider (agent). Electronic registration and Coyote’s Broker-Carrier Agreement must be completed by an employee that is authorized to enter your company into legally binding transportation agreements.

Q. I just signed up to be a part of Coyote’s carrier network. How long until I can move freight with Coyote?

A. Once you have finished your registration, you can start moving freight with us right away. If you have a new MC number, however, you must wait 30 days to move freight.

Q. How do I get a point of contact at Coyote Logistics?

A. If you call us to sign up as a carrier, the person who directs you to the sign-up page will most likely be your carrier rep. If you sign up online, someone at Coyote will contact you within 24 hours to get you started.

Q. What should I do if I have an issue after normal business hours?

A. Coyote Logistics is here to help you resolve issues no matter the time of day. If you have an issue during normal business hours, contact your carrier rep for help. After hours? Don’t sweat it. We offer 24/7/365 support. Just call 877-6-COYOTE to talk with a Coyote specialist.

Q. How can I see available loads?

A. You can see available loads by logging into the load board at Coyote.com. Don’t have access to the load board? Register for access here or contact your Coyote rep today. You can also see available loads on our app, CoyoteGO®.

Q. How can I book available loads?

A. We give you multiple options for booking loads. You can submit bids for loads on Coyote.com or the CoyoteGO® app. If you do not yet have a Coyote.com login, register for one here. You can also contact your rep directly to discuss freight opportunities and book loads. For more information about your options for booking loads, click here.

Q. How many loads per day does Coyote Logistics move?

A. We can help match you with over 10,000 loads per day from more than 14,000 shippers in our network. During busy Peak season months, that average goes up to over 12,000 loads per day!

Q. What freight does Coyote haul besides trucks?

A. Coyote works with carriers across all modes.

In addition to full truckloads, we offer carriers many different options. Sometimes shippers do not have enough freight to completely fill your truck, or a less-than-truckload (LTL) shipment. In cases like this, we can help you identify opportunities to fill as much of your truck as possible.

Carriers can also choose a power only leased trailer option for maximum efficiency. Instead of waiting for shippers to unload your trailer, just drop the full trailer at the shipper, pick up a new fully packed trailer and hit the road.

Some shippers may also choose to move through both railroad and trucks, also known as intermodal shipping. For carriers, this means picking up or dropping off loads at rail yards instead of directly at the shipper. As a UPS company, we also offer air and ocean shipping options. Want to know about our multi-modal solutions? Talk to a Coyote specialist today.

Q. What types of equipment and capabilities does Coyote Logistics help run?

A. As a carrier in our network, you can move a variety of freight depending on your equipment and capabilities like:

  • Refrigerated / reefer
  • Flatbed
  • Private fleet
  • Multi-stop
  • Drop-trailer
  • Step-deck
  • Cross-border
  • Drayage
  • Expedited
  • Over-dimensional / overweight
  • Hazmat
  • High-value
  • Local
  • Government

Want to know more about the equipment types and capabilities in the Coyote network? Talk to one of our specialists now.

Q. What freight opportunities does Coyote have for different types of certifications?

A. As a 3PL, Coyote can connect you with a variety of freight opportunities that match your certifications and equipment. We have freight opportunities at maritime facilities and vessels available for TWIC® certified carriers. For carriers with a HAZMAT certification, we can also connect you with freight containing hazardous materials. Interested in moving more specialized freight? Talk to your Coyote rep today.

Q. What is a TMS?

A. TMS, or a Transportation Management System, is technology that many shippers utilize to more efficiently plan freight shipping needs. We encourage shippers to have a TMS in place to make shipping more efficient and can offer dedicated shipping lanes to carriers for consistent business every week. We can also connect to your TMS systems for tracking, tendering and rate confirmation leverage. 

Coyote’s expertly trained and experienced Collaborative Transportation Management (CTM) team acts as an extension of the shipper’s company. Pairing a dedicated and knowledgeable team with our proprietary technology means we can provide shippers with a sole source for their supply chain management, including complete network visibility, reporting and performance scorecards.

Q. What is Coyote's freight tracking policy?

A. As of May 1, 2019, all network carriers are required to provide some sort of automated location updates when hauling our customers' freight. We've developed a full suite of tracking options to meet the needs and capabilities of all of our network carriers. See our four convenient tracking options.

Q. How do I sign up for ELD tracking with Coyote?

A. Electronic logging devices (ELDs) can streamline driver tracking and reduce tracking phone calls, saving carriers time in the process. If you have an ELD provider, you can sign up to connect your ELD tracking with Coyote.

Q. How do drivers get set up for Peak Season?

A. During Peak season, Coyote’s average daily loads increases to over 12,000. Talk to your current carrier rep if you are interested in moving Peak freight. Once you are designated a carrier for Peak Season, you can select and bid on Peak loads on the load board.

Q. What UPS loads does Coyote have available outside of Peak Season?

A. UPS loads are available all year to carriers in our global carrier network. There are more UPS loads available during November and December, but UPS load availability tends to spike when retail picks up in general.

Q. What are Coyote Logistics’ payment terms?

A. Our payment process is streamlined so payment is never an issue and carriers in our network get paid on time, every time. We offer:

  • Same day pay via T-Chek code for fuel or final payment with a 4% fee to the carrier
  • 2-day QuickPay or ACH deposit with a 3% fee to the carrier
  • Net 15 - primarily for less-than-truckload (LTL) carriers
  • Net 30 - standard pay terms for carriers not on a special arrangement paid via check or ACH deposit

For more information about our payment terms, talk to your Coyote Logistics rep or click here.

Q. How do I submit an invoice for a load?

A. We provide carriers multiple options for submitting invoices.

  • You can upload paperwork via Coyote.com and CoyoteGO® for all payment types.
  • You can upload your paperwork and generate an invoice via Coyote.com and CoyoteGO. Please note that you must generate an invoice for payment when using the website.
  • For payments via 30 day by check or direct deposit, please send an invoice, POD’s, and any accessorial receipts to carrierinvoices@coyote.com.
  • For Two Day Pay, please send all required documentation to quickpay@coyote.com.
  • To receive Final Pay (one-day pay via T-Chek), please send your paperwork to the Coyote rep that booked the load, and they will make the request for you.

Q. How should I submit a past due invoice?

A. Please send past due invoices to accountspayable@coyote.com.

Q. How should I notify Coyote about lumpers or detention?

A. You can notify Coyote about lumpers or detention on CoyoteGO or Coyote.com or by contacting the Coyote rep that booked the load. Please see each load’s rate confirmation for time sensitive specific guidelines.

Q. How do I get accounting access on Coyote.com?

A. You can request load board access here. Once you have access, email accountspayable@Coyote.com to gain accounting rights.

Q. How do I see if payment documentation is missing from a load?

A. Log into Coyote.com to see all loads you’ve moved and any paperwork requirements. You can then upload any missing documentation.

Q. How do I add a factor to my account?

A. If you have no factor and would like one assigned, please send an email with a Notice of Assignment to accountspayable@coyote.com.

Q. How do I change factors on my account?

A. To change factors, please have your previous factoring company send a Release of Assignment and the new factoring company send a Notice of Assignment to accountspayable@coyote.com.

Q. How can I get a fuel or final advance?

A. Please talk to your Coyote representative to request a fuel or final advance.

Q. How do I change my mailing address?

A. Please email accountspayable@coyote.com to change your address.

Q. How do I change my preferred payment method?

A. Please email accountspayable@coyote.com to change your preferred payment method.


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Please contact your rep for questions related to your account.

 
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